Widget texts and greeting

Write the widget's title, greeting, placeholder and AI disclosure: limits, defaults, examples, and how your texts behave for visitors in other languages.

Last updated October 21, 2026

On this page

The widget says a few things before your agent answers anything: a title, a greeting, a hint in the message box and a line that tells visitors they're talking to an AI. Good texts set expectations, so visitors ask the questions your agent can answer. You edit them in the Messages section of the dashboard's Agents page.

The four texts

Field	Where it shows	Limit	If left empty
Title	The panel's header	60 characters	Your site's name
Greeting	The first message in the panel	500 characters	A short default greeting with your site's name
Message box placeholder	Inside the empty message box	80 characters	"Ask a question…"
AI disclosure	Under the title, always visible	160 characters	"AI assistant · answers can be wrong, check important details"

Each field shows its default as grey placeholder text. Leave a field empty to keep the default; delete your text to go back to it.

Write the greeting

The greeting is the most important text: it is what a visitor reads when they open the panel. A good greeting says three things in one or two sentences:

who is answering,
what it can help with,
what to do next.

Examples:

Text

Hi! I'm the assistant for Acme Freight. Ask me about routes, transit times or how to get a quote.

Text

Questions about plans, integrations or security? I answer from our docs and link to the pages I use.

Text

Welcome to Northside Dental. I can help with opening hours, treatments and insurance. For appointments, I'll point you to the booking page.

The greeting supports simple formatting: **bold**, *italic* and links written as [text](https://…). Keep it short: on a phone, a long greeting pushes the suggested questions below the fold.

Avoid promising what the agent can't do. If it can't book appointments or look up orders, don't invite visitors to ask for that. The agent answers only from your knowledge.

Title and placeholder

The Title is usually your company or product name, or a role such as "Acme support". The Message box placeholder can nudge visitors toward good questions, for example "Ask about pricing, delivery or returns…".

The AI disclosure

Visitors must always be told that they are talking to an AI. That's a requirement of the EU AI Act (Article 50) and good practice everywhere. The disclosure line is always shown under the title, and the panel is described by it for screen readers.

You can reword it, for example to match your tone, but you can't remove it: leaving the field empty restores the default. Keep the reworded version clear that the visitor is talking to an AI:

Text

AI assistant · it can make mistakes, so please check important details

AI disclosure to visitors explains the requirement and what to put in your privacy policy.

Texts in other languages

The widget's own interface comes in eight languages: English, German, French, Spanish, Portuguese, Polish, Ukrainian and Russian. The defaults of these four fields are translated too: a visitor whose browser is set to German sees the default greeting, placeholder and disclosure in German.

Texts you write yourself are shown as you wrote them, to every visitor. So:

If your visitors speak one language, write the texts in that language.
If they speak several, keep the defaults, which follow each visitor's language, or write texts that work for all of them.

Answers are always in the visitor's language, whatever language your texts are in. Separate texts per language can't be set in the dashboard yet. See Languages.

Save and check

Choose Save changes. Visitors see the new texts on the next page view. Use Try the real widget to read them in the real panel, and check the greeting on a phone-sized window too.