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When your trial ends
What changes when the 14-day trial ends and your workspace moves to the Free plan, what stays, and what to do before the last day to keep your agents running.
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On this page
The 14-day trial gives a workspace the agents of the Business plan for one site. When it ends, nothing is charged, because the trial doesn't need a card. Unless you choose a paid plan, the workspace moves to the Free plan. This page explains what changes on that day and how to prepare.
What changes
| During the trial | On the Free plan | |
|---|---|---|
| Agents | Chat, Sales, Agent-Ready (and the Business plan's other agents once available) | Chat, Agent-Ready |
| Sites | 1 | 1 |
| Answers | 500 for the trial | 50 a month |
| Pages in your knowledge | 1,000 | 100 |
| Team seats | 2 | 1 |
| "Powered by ASDK" badge | Hidden | Shown |
In practice:
- Sales stops showing to visitors. Its settings stay in your workspace, switched on, and the Agents page says "Switched on, but your plan doesn't include it: visitors don't see it." Chat keeps answering.
- Answers drop to 50 a month. A site with steady traffic may reach that quickly; see What happens at a limit.
- New pages stop being added above 100. Pages already in your knowledge stay, but new pages are skipped until your knowledge is under the Free plan's limit. See Page limits.
- The badge appears at the bottom of the widget.
- Websites and sitemaps are read again every week instead of every day. Use Read again on Knowledge when a change can't wait.
What stays
- Your sites and their settings: texts, colors, suggested questions and lead capture.
- Your knowledge: sources, pages, files, text snippets and Q&A pairs. ASDK doesn't delete content because of a downgrade.
- Conversations and leads from the trial.
- Your team's accounts. Anything above the Free plan's limits, such as a second seat, may be paused, as the pricing page says.
- The script on your site. You don't need to change your install.
Before the last day
Look at the numbers
Check how many conversations and leads your agents had during the trial, and how many answers they used. Two weeks of real traffic is the best guide to the plan you need. See What counts as an answer.
Decide which agents you need
If Sales qualified leads or booked meetings during the trial, you need the Pro plan or above to keep it. If Chat alone did the job, Starter or even Free may be enough. See Choosing agents.
Trim your knowledge if you stay on Free
If your knowledge has more than 100 pages, exclude the sections visitors don't ask about, so the most important pages are the ones in your knowledge. See Exclude pages.
Choose a plan
Choose a paid plan on the Billing page before the trial ends, and your agents keep running without a gap.
After the trial
You can move to a paid plan at any time after the trial ends. The new plan applies immediately: agents it includes come back, pages are added at the next sync, and the badge disappears from the Pro plan up.
Frequently asked
Will I be charged when the trial ends? No. The trial doesn't need a card, so there is nothing to charge.
Is my data deleted after the trial? No. Your sites, knowledge and conversations stay on the Free plan. To delete them, see Delete your data.
Can I extend the trial? Not from the dashboard. If you need more time to decide, write to hello@asdk.com.
Related: The trial and the Free plan, Plans and limits.