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Plans and billing
Change your plan
Ask for a plan change on the Billing page. The ASDK team switches the plan within one business day and emails the invoice. There is no online checkout yet.
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Owners and admins of a workspace can ask for a different plan. ASDK doesn't have an online checkout yet, so a person on our team makes the change.
Choose a plan
Open Billing in the dashboard, choose Monthly or Annual (annual saves 20 %), and select Upgrade or Switch on the plan you want.
Confirm the request
Check the price, add a note for our team if you like (a billing contact, company details for the invoice, a purchase order number), and select Request upgrade. Nothing is charged.
We switch your plan
Within one business day we switch the plan and email the invoice to the address you signed in with. The workspace's owners get an email when the plan changes, and Billing shows the new plan.
Until the plan changes, Billing shows your request. You can withdraw it there, or replace it by choosing another plan.
Moving to a lower plan
Ask for the lower plan the same way. When it changes, limits go down and agents outside the new plan stop answering. Your sites, knowledge, conversations and settings are kept, and agents you switched on start answering again if you move back to a plan that includes them.
Questions about billing
Write to hello@asdk.com, or reply to any billing email.