What visitors ask, and what your site misses
Insights turns your conversations into a short list: the questions your agents couldn’t answer, sorted by how often they came up. Add an answer once and agents use it within seconds.
- Unanswered questions on every plan
- Top questions and cited pages from Pro
- The last 7, 30 or 90 days
Close a gap in a minute
Choose Add an answer next to a question, write the answer and save. ASDK turns it into a Q&A pair, takes the question off the list, and agents use it from then on.
Grouped by meaning
Different wordings of the same question count together, so the number tells you how many visitors ran into it.
Or fix it at the source
If the answer belongs on your website, update the page and choose Read again. That helps visitors who never open the chat.
Dismiss what’s off-topic
Questions outside your business are best left unanswered. Dismiss takes them off the list.
What visitors ask most Pro and up
For the last 7, 30 or 90 days: the questions visitors ask most, grouped across wordings, each with the share answered from your content.
Choose your suggested questions
Put the most common questions on the widget’s first screen, one tap away.
Plan your content
A question that comes up every day deserves its own section on your site.
The pages that do the work Pro and up
See which pages answers cite most, and which answers visitors rated down, with the question and the sources each one used.
Keep your busiest pages current
A page high on this list that is old or thin is the best place to start improving.
Find the cause of a bad answer
Wrong sources mean a page to fix or exclude. Right sources but a vague answer mean a Q&A pair to add.
Your numbers at a glance
The dashboard’s overview shows conversations, answers, the share answered from your content, leads, helpful ratings and open questions, plus the pages where chats start.
Without your own tests
Questions asked in the dashboard preview stay out of the numbers and insights.
In your inbox on Mondays
The weekly report emails last week’s numbers and the top three gaps.
Questions, answered
Something else? Write to hello@asdk.com
Which plan includes Insights?
Questions your agents couldn’t answer are listed on every plan. Top questions, the most-cited pages and answers rated down are included from the Pro plan.
What is a knowledge gap?
A question your agent couldn’t answer from your knowledge. Instead of guessing, it told the visitor it didn’t know, and ASDK recorded the question.
How quickly does a new answer work?
Within a few seconds. The answer is saved as a Q&A pair, which agents prefer over your pages.
Can questions contain personal data?
Questions appear as visitors typed them. If someone wrote their email or phone number into a question, you’ll see it there too, so treat insights like customer messages.
Are my own test questions counted?
No. Questions you ask in the dashboard preview are left out of insights.
See it answer from your own website
Enter your address to get started. Plans start free, and the 14-day trial needs no card.